Privacy policy

Privacy Policy

This Privacy Policy describes how Racket City ("we" or "Site") collects, uses, and protects your personal data when you visit or make a purchase on our website.

1. Collection of Personal Data

When you visit our Site, we may collect certain information to enhance your browsing experience and process your purchases.

1.1. Device Information

  • Data collected: Browser version, IP address, time zone, cookie information, pages viewed, and interactions with the Site.

  • Purpose: Ensure the Site loads correctly, analyze user behavior, and optimize browsing experience.

  • Source: Automatically collected through cookies and similar technologies.

  • Sharing: May be shared with Shopify for processing and analysis.

1.2. Order Information

  • Data collected: Name, billing and shipping address, payment details (including credit card numbers), email address, and phone contact.

  • Purpose: Process payments, ship orders, communicate with customers, and prevent fraud.

  • Source: Provided directly by the user when making a purchase.

  • Sharing: Shared with Shopify and other necessary entities for payment and shipping processing.

2. Minors

Our Site is not intended for individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us to request its removal.

3. Sharing of Personal Data

We may share your personal data with third parties to provide our services, comply with legal obligations, or protect our rights. Examples:

  • Shopify: For online store management. See its privacy policy here: Shopify Privacy Policy.

  • Legal compliance: In response to court orders or regulatory requirements.

4. Behavioral Advertising

We use your personal data to deliver personalized ads.

5. Use of Personal Data

We use your data to:

  • Provide products and services.

  • Process payments.

  • Manage and ship orders.

  • Communicate about new products, offers, and services.

6. Legal Basis for Data Processing

In accordance with the General Data Protection Regulation (GDPR), we process your data based on:

  • User consent.

  • Contract execution.

  • Legal obligations.

  • Legitimate business interests, provided they do not override user rights.

7. Cookies

Cookies enhance your browsing experience by enabling personalization and tracking preferences. We use cookies for:

  • Functionality (e.g., login and shopping cart).

  • Analytics (e.g., Google Analytics).

  • Advertising (e.g., personalized ads).

You can manage cookies in your browser settings or learn more at All About Cookies.

8. User Rights (GDPR)

If you are a European Union resident, you have the right to:

  • Access your data and receive a copy of it.

  • Correct inaccurate or incomplete information.

  • Request the deletion of your data, subject to legal exceptions.

  • Object to the processing of your data for direct marketing.

To exercise your rights, please contact us.

9. "Do Not Track" (DNT)

Currently, we do not alter data collection if a "Do Not Track" signal is detected in your browser, as there is no standardized regulation for this.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in services or applicable laws. The latest version will always be available on our website.

11. Contact

For more information or to exercise your rights, contact us:

  • Email: racketcity.pt@gmail.com

  • Address: Rua Da Estacao N51, Canelas, Estarreja, 3865-012 Aveiro, Portugal

  • Address: Avenida da Boavista N2915 Loja 12, 4100-136 Porto, Portugal

© Racket City - All rights reserved.